Build the Agent Swarm that runs WMG

// index.js — the skill logic. Keep it clean and linear. const { getEmails, sendWhatsApp, memory } = require('@openclaw/tools'); const { readFile } = require('fs/promises'); const config = require('./config.json'); module.exports = async function run({ llm }) { // 1. FETCH — get the data const emails = await getEmails({ unread: true, since: '30m', maxResults: 20 }); if (emails.length === 0) return; // nothing to do — exit cleanly // 2. PROMPT — load instructions and ask Claude Haiku const prompt = await readFile('./prompt.md', 'utf8'); const result = await llm.complete({ System: prompt, user: emails.map(e => `FROM: ${e.from}\nSUBJECT: ${e.subject}\nSNIPPET: ${e.snippet}`).join('\n—\n') }); // 3. PARSE — extract what you need from the LLM response const urgent = JSON.parse(result).filter(e => e.priority === 'URGENT'); // 4. ACT — take action (always wrap in try/catch) try { if (urgent.length > 0) { await sendWhatsApp({ to: config.jim_whatsapp, message: formatSummary(urgent) }); } await memory.set('aria.last_triage', new Date().toISOString()); } catch (err) { // 5. ERROR HANDLING — always notify CORA, never crash silently await notifyCORA({ agent: 'ARIA', skill: 'wmg-email-triage', error: err.message }); } };

# prompt.md — plain English instructions for Claude Haiku # This is the most important file. Spend the most time here. You are ARIA, WMG Pte Ltd's customer service agent. WMG is a Singapore-based logistics company. Analyse each email and classify it as URGENT or ROUTINE. ## URGENT if any of these apply: - Client complaint or escalation about service failure - Shipment delay, customs hold, or cargo issue - Payment dispute or invoice overdue by 30+ days - Request from a named key account (see config for list) - Explicit deadline mentioned within 24 hours ## ROUTINE if: - General enquiry answerable within 24 hours - Newsletter, marketing, or automated notification - Internal FYI with no action required ## Rules: - When in doubt, classify as URGENT - Never suggest actions that involve committing WMG funds - Always recommend escalation for legal or compliance matters ## Output format — JSON array only, no other text: [{"id": "…", "priority": "URGENT|ROUTINE", "reason": "one line max", "suggested_action": "…"}]

// config.json — business settings, not code logic // Non-developers should be able to update this safely { "jim_whatsapp": "+65XXXXXXXX", "key_accounts": [ "Evergreen Shipping", "PT Maju Logistics", "Sinotrans" ], "escalation_threshold_days": 30, "urgent_keywords": ["customs hold", "cargo damage", "missed deadline"], "working_hours_sg": { "start": 8, "end": 18 }, "silent_hours_notify": false, // don't WhatsApp Jim between 10pm-7am "dry_run": false // set true during testing }

🚫 Never deploy directly to VPS without dry-run on iMac first 🚫 Never use wildcard tools: ["*"] in skill.json 🚫 Never trigger financial transactions — draft only 🚫 Never hardcode API keys, tokens, or passwords in skill files 🚫 Never use shell tool unless explicitly approved by Jim 🚫 Never send external comms without draft_and_approve: true 🚫 Never use Sonnet model without written approval 🚫 Never combine two functions into one skill file 🚫 Never skip the NemoClaw policy step 🚫 Never fail silently — always catch and report to CORA

CORA Chief Operations & Resource Administrator · orchestration + KPI oversight Tools: all agents, memory, reporting · Phase: always-on ARIA Automated Response & Intelligence Assistant · customer service Tools: gmail, whatsapp, memory · Phase 1 MAX Marketing Automation & eXecution · marketing manager Tools: gmail, web_search, memory · Phase 1 SUQI Service & Quality Intelligence · service quality Tools: memory, reporting, whatsapp · Phase 1 CRAIG Client Relations & Account Intelligence Guide · CRM Tools: gmail, whatsapp, crm, memory · Phase 2 HERA Human Resources Engagement & Records Administrator · HR Tools: gmail, memory, calendar · Phase 2 · requires_approval: true FINN Financial Intelligence & Numerical Navigator · finance Tools: gmail, memory, reporting · Phase 2 · requires_approval: true ALWAYS DEVI Development & Engineering Virtual Intelligence · software dev Tools: shell (approved), github, memory · Phase 3 RITA Remote IT & Technology Administrator · IT ops Tools: shell (approved), monitoring, memory · Phase 3

# Skill folder naming convention wmg-[agent]-[function] # Examples wmg-aria-email-triage ← ARIA, email triage function wmg-aria-whatsapp-reply ← ARIA, WhatsApp auto-reply wmg-finn-invoice-monitor ← FINN, invoice monitoring wmg-suqi-sla-alert ← SUQI, SLA breach alerting wmg-cora-health-check ← CORA, swarm health check wmg-craig-crm-update ← CRAIG, CRM record update # Function naming in index.js — verb-noun format fetchUnreadEmails() classifyUrgency() sendWhatsAppAlert() updateMemory() notifyCORA() # Branch naming for skill development skill/wmg-aria-email-triage skill/wmg-finn-invoice-monitor